
London’s Heathrow Airport is at the centre of criticism for its virtual shutdown during recent heavy snow in England. Heathrow is one of the world’s busiest airports, yet it failed to deal with snowfall of 9 centimetres, even 3 days after the snow fell. Airport authorities cancelled more than 3,200 flights, leaving thousands of frustrated passengers stranded in the terminal buildings. The situation is made worse as the Christmas holiday season is one of the busiest times of the year for air travel. What has been frustrating travelers most is the lack of flight information and basics like food and water. Passengers who have spent days sleeping on the airport floor are perplexed as to why only one third of flights are leaving, mainly long haul, when there has been no snow for three days.
Colin Matthews, chief executive of British Airports Authority, is facing a storm of criticism over this problem. Mr Matthews could not give any real answers to journalists’ questions about the mess. He said in an interview with BBC radio: "I am really sorry…We are going to crawl over every aspect of these last few days when we've got every passenger in the right place.” Britain’s Prime Minister David Cameron has added his worries that the airport should not come to a standstill because of snow. He said: “I'm frustrated on behalf of all those affected that it's taking so long for the situation to improve.” Mr Cameron offered the help of Britain’s Army to help clear the snow from the runways, but the airport declined, saying they already have 200 volunteers.
1. TRUE / FALSE: Read the headline. Guess if a-h below are true (T) or false (F).
a. London’s Heathrow Airport totally shut down for 3 days due to snow. T / F
b. Heathrow is the world’s busiest airport. T / F
c. Over 3,200 flights were cancelled. T / F
d. There was plenty of food and water for stranded passengers. T / F
e. The airport CEO answered all journalists’ questions. T / F
f. The British Prime Minister said he was not worried about the situation. T / F
g. The Prime Minister said he understood people’s frustrations. T / F
h. The airport turned down help from the British Army. T / F
2. SYNONYM MATCH: Match the following synonyms from the article.
1. criticism a. upset
2 deal with b. halt
3. frustrated c. impacted
4. lack d. disapproval
5. perplexed e. proper
6. real f. manage
7. aspect g. refused
8. standstill h. shortage
9. affected i. part
10. declined j. puzzled
3. PHRASE MATCH (match and translate): (Sometimes more than one choice is possible.)
1. at the centre a. the runways
2 recent b. information
3. it failed to deal c. haul
4. the lack of flight d. come to a standstill
5. long e. of criticism
6. chief f. journalists’ questions
7. answers to g. all those affected
8. the airport should not h. heavy snow
9. I'm frustrated on behalf of i. with snowfall
10. clear the snow from j. executive







